A total of 4,521,952 records were retrieved for all viral loads done between January 2018 to December 2021. The viral load monitored in 2021 accounted for 11% (503,567/4,521,952), and for 2019 contributed to 33% (1,529,417/4,521,952) of the records. Records with missing gender variables were 0.04% (2092/4,521,952), with three records missing age entry, and 171 records were considered outliers with ages more than 120 years. The average facility turnaround (TAT) mean was 4 days, and the mean laboratory TAT was 13 days against a recommended overall TAT of 10 days. However, no surveillance system protocol existed for the HIV viral load system. 